Report abuse

Last updated July 10, 2026. Reports go to humans, not a void.

A SolidQR code is a redirect we operate, which means abuse of one is abuse of our infrastructure and we take it personally. There are two kinds of reports, with two addresses:

Scams, phishing, and malware

If a SolidQR code points somewhere dangerous (a phishing page, malware, a scam), email abuse@solidqr.co with:

• The SolidQR address (like solidqr.co/example) or a photo of the code you scanned
• Where it sent you, if you know
• Anything else useful: where the code is posted, what the page asked for

We review every report. When a destination violates our acceptable use policy, we disable the redirect and replace it with a warning notice. Dangerous destinations get disabled first and argued about second.

Trademark and IP claims

If someone has registered a SolidQR address using your trademark (say, your brand name pointing at a store you don't run), email legal@solidqr.co with:

• Your mark: the trademark at issue and, if registered, the registration number and jurisdiction (a USPTO number, for example). Common-law marks are considered too; include evidence of use.
• The address at issue: the solidqr.co/... address and where it redirects.
• Who you are: your name, organization, role, and how we can reach you. Claims must come from the mark's owner or an authorized agent.
• A good-faith statement: that you believe the use is not authorized by you and that your claim is accurate.

Then this is what happens, with real timelines:

• We acknowledge your claim within 2 business days.
• If the claim is facially valid, we disable the address while we review. A redirect using someone else's brand loses the benefit of the doubt.
• We notify the address holder, who has 10 business days to respond with evidence of their own rights (their own registration, their own business name, a license).
• No valid response: the address is permanently retired or, at your request, transferred to you. Valid dispute: we tell you, and the parties take it from there while we follow any resulting agreement or order.

We also block obvious famous marks at registration. That filter is a speed bump, not a promise: no list catches everything, and many trademarks are ordinary words our customers use honestly. The process above is the real protection.

If your address was disabled and you think we got it wrong

Email legal@solidqr.co from your purchase address with your side and your evidence. A human reviews every counter-notice. If we got it wrong, we restore the address and say so.

Security researchers

Vulnerabilities in SolidQR itself go to security@solidqr.co, per our security.txt. We read those fast.